Partial Network Outage

This morning between the hours of 7:35 AM and 9:45 AM, Mr.Host experienced a partial network outage.

One of the four network interfaces on the main NAS (Network Attached Storage) device failed, causing some servers to lose access to the web and e-mail disk storage.

This would have affected access to your website and e-mail. Any e-mail received during this period would have been queued on the Mr.Host E-mail Cluster, and delivered once the issue was resolved- no e-mail was lost during this outage.

The network interface was replaced with a spare, and service was completely restored at 9:45 AM.

We apologize for any inconvenience this may have caused.

If you have any questions or concerns about this outage, please let us know.


Partial Mail / Web outage

We experienced a server failure at around 9:15am EST this morning, that affected a small number of hosting customers. The issue was resolved around 10am EST, but some customers may have noticed degraded performance when accessing their e-mail.

As of 3pm EST, all services are fully functional on this system.

There will be additional emergency maintenance performed on this system later tonight at 3am EST, to completely rectify the problem.

If you have any questions or concerns, please let us know.


Network Outage

We experienced a short (26 minutes) network outage with our upstream network provider. We still haven’t received specifics as to what caused the outage, but everything is back up and running.

During this outage, your e-mail and websites would have been in-accessible. E-mail would have continued to spool on backup mail servers- so NO mail was lost during this outage.

At Mr.Host, we strive to provide a service that is consistently reliable- as close to 100% uptime as possible. This is the first (and hopefully the last) outage this year- and for anybody keeping score, it brings our uptime down to 99.993%.


Network Outage 12:01AM this Sunday

Please be advised, Mr.Host will be making core network upgrades this Sunday morning at 12:01AM, which will affect all services, including web, DNS and e-mail.

This outage is expected to last a maximum of 30 minutes.

During the outage window, e-mail will be spooled on remote backup servers, and will be delivered to your mailboxes once the maintenance window has ended.

No e-mail will be lost during this outage.

If you have any questions or concerns about this outage, please let us know.